Key Insights
There is too much information - Compact steps down to 3 - 5.
Checkmarks are interpreted as interactive elements - change checkmarks to numbers.
Steps are expected to line up with the video - ensure video and steps are consistent is directions, steps and language.
Video and text are both useful prompts - keep video and text steps.
One user overlooked the context for the "check fit" following step - change the button CTA from "Next" to "Check Placement" to provide visual scent
Key Insights
Users were confused by the options - switch responses to binary options that are consistent.
Users would prefer a picture to compare to - consider using an example image. When checking for fit, front and side were acknowledged - consider cues when to check from front or side
Key Insights
Users prefer 2 binary options - streamline questions to use binary responses.
Selfie mode is distracting for "feel" - remove selfie mode
Key Insights
Help prompts are repetitive and could cause confusion - streamline help to the 3 main issues.
Drilling into help details blocks the workflow - change details to expanding elements instead of a new page.
No quick/direct access to help - add in "other" prompt to connect to support.
The "Next" button was perceived as disabled - ensure secondary button looks tapabble.
Multiple domes aren't introduced until now - mention multiple domes in the "About" page
Contact me at majid.behboudi@gmail.com | +1 647 400 2082